Last updated: 6 October 2026

We want you to be happy with every piece of equipment you buy from Fahari Fitness Limited. Please read this policy before placing an order. If you have a problem with your order, contact us as soon as possible and we will work with you to sort it out.

Check your order on delivery

Please inspect your equipment when it is delivered or collected. If an item arrives damaged, has missing parts or is not what you ordered, let us know within 48 hours of delivery with your order number and clear photos or a short video, and we will arrange a repair, replacement or exchange.

Returns

You can request a return within 7 days of delivery if:

  • the item is faulty or damaged,
  • you received the wrong item, or
  • the item is unused, in its original packaging, with all parts, manuals and accessories.

Change-of-mind returns are only accepted for unused items in their original, resaleable condition.

Items we cannot accept back

  • Equipment that has been used, assembled or installed, unless it is faulty.
  • Items damaged through misuse, poor handling or not following the user manual.
  • Custom or special orders made or imported specifically for you.
  • Clearance or sale items marked as non-returnable.
  • Hygiene items such as gloves, belts, bands and mats once opened.

How to request a return

  • Call or WhatsApp 0795 112 299, or email sales@faharifitnessltd.com, with your order number and the reason for the return.
  • Our team will confirm whether the item qualifies and how it will be collected or returned to us.
  • Once we receive and inspect the item, we will let you know if your return is approved.

Refunds and exchanges

Approved refunds are made to your original payment method, or by M-Pesa or bank transfer where that is not possible, within 7 to 14 working days after we receive and inspect the item. You can also choose an exchange for another product or store credit.

Return delivery costs

If the item is faulty, damaged or wrong, we cover the cost of collecting it and sending the replacement. For change-of-mind returns, the customer covers transport costs.

Warranty

Some equipment comes with a warranty. Where it applies, the warranty period and terms are shared with you at the time of purchase. Contact us if you need help with a warranty claim.

Contact us

Fahari Fitness Limited, Jamia Tower (opposite Best Western Hotel), Muranga Road, Nairobi, Kenya. Phone / WhatsApp: 0795 112 299. Email: sales@faharifitnessltd.com.